ACCM Airconditioning Privacy Policy

ACCM Airconditioning respects your privacy and is committed to protecting the personal information you share with us through this website, enquiry forms, quote requests, email, telephone communication, and direct service interactions.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact ACCM Airconditioning or use our website.

1. Who We Are

ACCM Airconditioning provides airconditioning, ventilation, workshop, and field service support in Pretoria, Gauteng, and surrounding areas.

Website: https://accm-aircon.co.za/

Email: [email protected]

Phone: 083 451 9096

Address: Unit 5, 487 Taljaard St, Hermanstad, Pretoria, Gauteng, 0182

2. Information We Collect

When you use our website or contact ACCM Airconditioning, we may collect personal information such as:

→ Your name

→ Your company name, where applicable

→ Your contact number

→ Your email address

→ Your service location

→ Details about your enquiry or service request

→ Information submitted through quote request forms or contact forms

→ Basic website usage information, where analytics or tracking tools are active

We only collect information that is reasonably required to respond to your enquiry, provide service information, prepare quotations, communicate with you, or improve our website and customer experience.

3. How We Use Your Information

ACCM Airconditioning may use your personal information to:

→ Respond to your enquiries

→ Contact you about a quote request or service request

→ Prepare and send quotations

→ Arrange inspections, consultations, or service bookings

→ Provide information about our airconditioning, ventilation, workshop, and field services

→ Improve our website, communication, and customer service processes

→ Maintain internal records related to enquiries, quotes, and service requests

→ Comply with applicable legal or regulatory obligations

We do not sell your personal information.

4. Website Forms and Quote Requests

When you submit a form on our website, the information you provide is sent to ACCM Airconditioning so that our team can respond to your request.

By submitting a form, you agree that ACCM Airconditioning may contact you by phone, email, or other reasonable communication methods regarding your enquiry, quotation, consultation, or service request.

5. Email and Telephone Communication

If you contact us by email, phone, or website form, we may use the contact details you provide to respond to your enquiry and follow up where required.

We may also keep a record of your communication for administrative, service, and customer support purposes.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, and support website performance.

Cookies are small files stored on your device when you visit a website. You can manage or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

Where third party analytics or marketing tools are used, they may collect basic technical information such as browser type, device type, pages visited, and general website interaction data.

7. Sharing of Personal Information

ACCM Airconditioning will only share personal information when it is necessary and lawful to do so.

This may include sharing information with:

→ Internal team members who need the information to respond to your enquiry

→ Service providers who assist with website hosting, email, CRM, or business communication systems

→ Contractors or operational partners, where required to support a legitimate service request

→ Legal, regulatory, or public authorities where required by law

We take reasonable steps to ensure that any service providers who process

personal information on our behalf handle it responsibly and securely.

8. Storage and Security

ACCM Airconditioning takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

While we take reasonable precautions, no website, email system, or online transmission can be guaranteed to be completely secure. You submit information through our website at your own discretion.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, preparing quotations, providing services, maintaining records, and meeting applicable legal or administrative requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or deidentify it.

10. Your Rights

Subject to applicable South African privacy laws, including the Protection of Personal Information Act, you may request access to the personal information we hold about you and ask us to correct or update information that is inaccurate, incomplete, or outdated.

You may also request that we delete your personal information where legally permitted and where we no longer need it for a valid business or legal purpose.

To make a privacy related request, contact us using the details listed below.

11. Marketing Communication

ACCM Airconditioning will only send marketing communication where it is lawful and appropriate to do so.

You may request that we stop sending marketing communication at any time by contacting us directly.

12. Links to Other Websites

Our website may contain links to third party websites. ACCM Airconditioning is not responsible for the privacy practices, security, or content of external websites.

We recommend that you review the privacy policy of any external website you visit.

13. Updates to This Privacy Policy

ACCM Airconditioning may update this Privacy Policy from time to time to reflect changes in our website, business processes, legal requirements, or privacy practices.

The latest version will be published on this website.

14. Contact Us

For privacy related questions or requests, please contact ACCM Airconditioning:

ACCM Airconditioning

Email: [email protected]

Phone: 083 451 9096

Address: Unit 5, 487 Taljaard St, Hermanstad, Pretoria, Gauteng, 0182

Last updated: May 2026